Kingdom Casino Responsible Gaming
Table of contents
This policy explains which personal data Kingdom Casino holds, what we use it for, who else handles it and which choices you keep. Casino Kingdom and Kingdom Casino UK are one operator, so a single account, one balance and one set of records sit behind whichever name you use. We hold an offshore gaming licence, and where data is concerned we follow the obligations that apply to us. By opening an account you confirm that you have read this page.
| Detail | What applies |
|---|---|
| Data at sign-up | Contact address, passphrase, name, date of birth |
| Documents | Requested before a first payout |
| Payment rails | Visa, Mastercard, Skrill, Neteller, bank transfer |
| Transfer security | Encrypted in transit |
| Mobile access | Browser only, no app permissions |
| Contact | Live chat, email |
| Age | 18+ only |
📝 What We Collect at Registration
Account creation runs in three phases, and none requires a document at the outset. First we take a contact address and a chosen passphrase, which become your login. Then we record your name and date of birth. Finally you may set deposit and loss limits while the balance is empty. Please enter details exactly as they appear on your identity document, because we match them before a first payout. An informal version of a first name creates a mismatch that surfaces weeks later.
🪪 Identity Documents
We request an identity document before your first payout, not at registration. We use it to confirm that the name and date of birth on file belong to you, to meet anti-money-laundering obligations and to keep minors away from play. We ask for nothing beyond what that check needs.
💳 Payment Information
When you deposit or withdraw by Visa, Mastercard, Skrill, Neteller or bank transfer, the payment provider handles the transaction details. Withdrawals retrace the rail that delivered the money, a rule that follows anti-money-laundering obligations rather than preference. We keep a record of each transaction, its date and its rail so that payments can be matched and queries answered.
🎰 Play and Account Records
We hold your balance, promotional funds, turnover progress and play history on the server, stored against your account rather than your browser. That is why a session continues across devices without resetting promotional progress. These records also support the deposit limits, loss limits, session time limits and reality checks you choose.
🔐 How We Protect It
Traffic between your device and our servers is encrypted in transit. Outcomes are settled by studio-certified generators, and the audit of that code sits with the studio that wrote it. Recovery of a lost passphrase goes to the mailbox on file, so keep that address secure and tell us before you change it. Kingdom Casino staff will never ask for your passphrase or full card number.
🤝 Who Else Handles Your Data
Payment providers process transactions. Software houses supply the games, and studios behind live rooms run their own floors, staff and compliance arrangements, so some technical data reaches them to deliver a session. We may also share information when a regulator or court lawfully requires it. We do not sell your personal data.
📱 Mobile and Device Data
Kingdom Casino runs in a browser, so nothing is installed and no permissions are requested beyond what any website asks for. A home-screen shortcut is a bookmark and cannot reach contacts, location or photos. Deleting it removes nothing from your account.
💬 Support Records
Live chat and email conversations are kept so that a case can be escalated without starting again. You can export or copy a chat before the window closes, and we suggest saving it.
⚖️ Your Choices
You may ask what we hold, correct errors and request deletion where the law allows. Marketing contact can be stopped at any time, and self-exclusion also ends marketing contact. We confirm your identity before acting on a request, so nobody else can reach your information.
🛡️ Data and Safer Play
Your limits are stored on file, tightened immediately and relaxed only after a delay, so a choice made in a poor session cannot be undone inside it. For free, confidential support, contact GamCare on 0808 8020 133 or visit BeGambleAware.org. 18+ only.
🎧 Contacting Us
Questions about this policy are welcome on live chat and email. If the policy changes, the updated version will appear on this page.